Frequently Asked Questions
Everything you need to know about shopping with TooTimid.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for most unused and unopened items. Please contact our support team to initiate a return authorization.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your data. We accept all major credit cards and secure third-party payment gateways like PayPal.
Do you offer discreet packaging?
Absolutely. All orders are shipped in plain, unmarked boxes or mailers to ensure your privacy and confidentiality.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's progress in real-time.
What if my item arrives damaged?
If your product arrives damaged or defective, please notify us within 48 hours of delivery with a photo of the item, and we will send a replacement immediately.